FREQUENTLY ASKED QUESTIONS

GENERAL QUERIES

HOW LONG WIIL IT TAKE TO RECEIVE MY ORDER?

We always strive to deliver your parcel with the best carrier and service for your country.

HOW LONG WILL IT TAKE TO RECEIVE A REFUND?

Returns are processed as quickly as possible, starting with shipment from your postal office to a consolidation hub and then to our warehouse for inspection. Refunds can be issued either to a digital gift card, which is the fastest option (2-3 business days after processing), or to your original payment method, which typically takes 7-10 business days. You’ll receive email notifications once your return is processed and the refund is issued.

WHAT IS YOUR RETURN POLICY?

Do you need to exchange or return your purchase? We're here to assist you! You have up to 14 days from the date of delivery to make your decision. Please note we are not responsible for paying any customs charges (import duty or tax) on any exchanges. You will be responsible for all costs and charges associated with returning your order. Please make sure to keep the proof of shipment until your order is returned to our warehouse. We are not able to cover any issue when you are not able to provide a track&trace or proof of shipment.
All returned items must be unworn, unwashed, and in their original condition with tags attached.
Any item that is returned worn or damaged that has not previously been disclosed to our customer support team will be rejected with their return void and products destroyed.

ORDERS & DELIVERY

DO YOU SHIP TO MY COUNTRY?

We excluded countries we can not ship to, from checking out. This means if you are able to check-out, we can ship to your country.

WHAT IS THE DELIVERY TIME?

We don't like to keep you waiting, therefore your order is processed directly from our warehouse within 24-48 hours after it being placed.
The estimated shipping duration as stated in the check out and on our shipping page commences from the day your order is dispatched.

As we move fast it is not possible to make changes or cancel your order after it being placed.

WHAT ARE THE SHIPPING COSTS?

Our shipping rates are calculated based on the destination of your order and the total value of your order. Here's what you need to know about our shipping costs:

Domestic Shipping (ITALY):

For orders within the Italy, we offer free shipping on all purchases over €100. Orders below this threshold are subject to a flat-rate shipping fee of €5.99. We utilize reliable local carriers to ensure your items reach you in a timely manner.

European Union Shipping:

For our European Union customers, we offer competitive shipping rates starting from €6.99. The exact shipping cost will be calculated during the checkout process based on your location and the value of your order.

International Shipping:

For orders outside the European Union, we offer international shipping starting from €9.99. Similar to EU shipping, the precise shipping cost will be determined during checkout based on your location and the value of your order.


Additional Information:

- Please note that Custom Duties and Taxes are included and covered for your order.
- Orders are typically processed and dispatched within 1-2 business days, with delivery times varying depending on your location.
- You will receive a confirmation email with tracking information once your order has been dispatched, allowing you to monitor its journey to your doorstep.

I HAVEN´T RECEIVED AN ORDER CONFIRMATION, WHAT SHOULD I DO?

You will receive an order confirmation by e-mail immediately after placing your order.

Sometimes, order confirmation emails may be filtered into your spam or junk folder by mistake. Take a moment to check these folders in your email account to see if the confirmation email is there.

If you've checked your spam folder, waited for some time, and verified your email address but still haven't received an order confirmation, reach out to our customer support team. Provide them with your order details, including your full name and order number, and they'll assist you in verifying your order status and resend the confirmation email if necessary.